Refund Policy
Return Window
At Revolution Fuel Nutrition, we offer a 14-day return policy. This means you have fourteen (14) days from the date of delivery to request a return for eligible products.
Eligibility for Returns
To qualify for a return, your item must meet all of the following conditions:
- The product is unused, unopened, and unconsumed.
- The original seal and packaging are intact and untampered.
- All original labels, tags, and accessories (if applicable) are included.
- The product is returned in its original packaging.
- You have a valid receipt, invoice, or proof of purchase.
Products that do not meet the above requirements may not qualify for a return or refund.
How to Request a Return
To initiate a return request, please contact our Customer Support team through the following channel:
Once your return request is approved, we will provide you with detailed return instructions. Where applicable, a return shipping label or reverse pickup service may be arranged.
Important: Items sent back without prior approval from our Customer Support team will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive:
- A damaged product.
- A defective item.
- An incorrect product.
- An incomplete shipment.
Please contact us promptly via WhatsApp or email with:
- Your Order ID.
- Clear photographs of the product and packaging.
- A brief description of the issue.
Our team will review the claim and arrange an appropriate resolution, including a replacement or refund wherever applicable.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, the following items are generally not eligible for return:
- Opened or partially consumed nutritional supplements.
- Products with broken or tampered seals.
- Custom or personalized products.
- Personal care or beauty products.
- Hazardous materials, flammable liquids, or gases.
- Sale or clearance items unless received damaged or defective.
- Gift cards and promotional vouchers.
If you are unsure whether your item qualifies for a return, please contact our Customer Support team before initiating the process.
Exchanges
The quickest way to exchange an item is to initiate a return for the eligible product and place a new order once the return has been approved. Replacement requests are subject to product availability.
European Union Customers - 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within fourteen (14) days of delivery without providing a reason, subject to applicable consumer protection laws.
The product must remain:
- Unused.
- Unopened.
- In its original packaging.
- Accompanied by proof of purchase.
Please note that certain products, including sealed consumable goods that have been opened after delivery, may not qualify for return under applicable regulations.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.
If approved:
- Refunds will be initiated to the original payment method used at the time of purchase.
- Refunds are generally processed within ten (10) business days from the date of approval.
- Depending on your bank, card issuer, or payment provider, additional processing time may be required before the amount reflects in your account.
For Cash on Delivery (COD) orders, refunds will be processed through a mutually agreed and verified payment method.
If you have not received your refund within fifteen (15) business days of approval, we recommend contacting your bank or payment provider before reaching out to our support team.
Contact Us
For any refund or return-related queries, please contact us at:
At Revolution Fuel Nutrition, customer satisfaction remains our priority, and we are committed to resolving all genuine concerns promptly and fairly.